ADA Site Compliance Website Accessibility Statement

Koh Gen Do strives to maintain a compliant website and is committed to providing an online environment that is accessible to all visitors in accordance with Section 504 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act (29 U.S.C. 794d), and relevant implementing regulations, as well as with the recommendations contained in the Web Content Accessibility Guidelines (WCAG) 2.1, promulgated by the World Wide Web Consortium, as may be updated and/or otherwise amended from time to time.

We recognize that accessibility and usability are not always possible in every area of the website or for those using assistive technology and devices. Therefore, Koh Gen Do has conducted, and conducts ongoing accessibility reviews of its website and has remediated and continues to remediate any issues identified during such reviews.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet the above-referenced laws, regulations and guidelines.

If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site please contact us here: customerservice@kohgendo.us.

If you have found an inaccessible area on the site, please be sure to specify the Web page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible. Otherwise, if a page cannot be made accessible we will work to make a text version available. If you have a need for a specific electronic format, please contact us here: customerservice@kohgendo.us. Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility statement and comments on how to improve the website's accessibility.

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Customer Care

SHIPPING POLICY - OLD

All orders are shipped from our Koh Gen Do’s office in Washington State. All orders are processed within 1-3 business days (except major holidays).
Free standard USPS shipping with a purchase of $50 or more in merchandise before taxes, shipping and handling fees. **Free shipping is not available for expedited shipments. 

 ** To prevent fraudulent Credit Card use and to protect our customers, if your order is being shipped to a separate address from your billing address, we may be contacting you to provide additional information to confirm your order. 

UPS Standard Shipping- orders are shipped during business hours (Monday-Friday, 9am-5pm PST), excluding federal holidays in the United States. Orders shipped via UPS Ground are delivered within 5-7 business days from the date of purchase. Below is the UPS Standard Ground shipping times. 

UPS Expedited Shipping- orders placed before 2pm PST, during business hours will be processed and shipped that day. Orders received after 2pm PST, will be processed and shipped the following business day. 

US Postal Service (USPS) -  Available for any order placed by phone. All telephone orders require an email confirmation of the final sales receipt prior to being processed. ALL USPS PACKAGES WILL HAVE SIGNATURE UPON DELIVERY TO ENSURE SAFE AND ACCURATE DELIVERY ON ALL ORDERS OVER $50.  Please call (253) 267-1769 or toll free 1 (877) 754-3872.  

International Shipping- At this time we do not ship internationally and only accept orders from the U.S. 

  **Lost/ Stolen Packages: Koh Gen Do is not responsible for any delivered packages that are lost or stolen.   If a package is lost or stolen please contact USPS at 1-800-275-8777 to submit a claim.

**Undeliverable Packages: Includes packages returned to sender due to an incorrect shipping address that was provided; failed attempt to obtain package at a UPS facility; failed attempt in obtaining a 'Signature Confirmation' requested by the customer will result in the return of the package to Koh Gen Do. Any charges accrued from the return of a package, including costs to re-ship will be the responsibility of the customer.

Can I cancel or modify an order once it has been placed?
To cancel or modify an order, please contact us within one hour after the order has been placed. You may email us at Contact@kohgendo.us or call us at 1-877-754-3872. After the hour window, we cannot guarantee the order will be immediately cancelled.

Does my promotion code apply to every order?
Promotion codes and the discounts or gift with purchase they provide, will only apply once and cannot be reused.