ADA Site Compliance Website Accessibility Statement

Koh Gen Do strives to maintain a compliant website and is committed to providing an online environment that is accessible to all visitors in accordance with Section 504 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act (29 U.S.C. 794d), and relevant implementing regulations, as well as with the recommendations contained in the Web Content Accessibility Guidelines (WCAG) 2.1, promulgated by the World Wide Web Consortium, as may be updated and/or otherwise amended from time to time.

We recognize that accessibility and usability are not always possible in every area of the website or for those using assistive technology and devices. Therefore, Koh Gen Do has conducted, and conducts ongoing accessibility reviews of its website and has remediated and continues to remediate any issues identified during such reviews.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet the above-referenced laws, regulations and guidelines.

If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site please contact us here:

If you have found an inaccessible area on the site, please be sure to specify the Web page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible. Otherwise, if a page cannot be made accessible we will work to make a text version available. If you have a need for a specific electronic format, please contact us here: Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility statement and comments on how to improve the website's accessibility.

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Privacy Policy

The privacy, and security of your personal information, is important to Koh Gen Do. 

This Privacy Policy (Policy) explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, how we keep it secure, who we share it with, and how long we keep it for.  Although we take care to safeguard your information, you should remember to carefully protect your personal information that you submit — including passwords, usernames, location, images, and videos so that third parties can't manipulate your accounts or assume your identity. You should refrain from disclosing sensitive information in the public domain.

This Policy applies to the use of our site regardless of the means of access (computer, mobile phone, or tablet) and the ways we use your personal information.  

This Policy is effective August 15, 2022; it may be changed at any time without notice.  You should periodically review the policy to determine if you still wish to use our site.   By providing your data to us, you agree that we may notify you of changes to the Policy via this website.  Continued use of the Website, Software, and Services means the consent to any such changes.  If you do not like the terms of our Privacy Policy, you should not use our site. For more information about the terms of use for this site, please visit our Terms of Use page.

How to contact us for additional information is found below.


Many states have laws that may supplement and/or supplant the provisions of this Policy.  This Policy shall not be construed as superseding, altering, or affecting any statute, regulation, order, or interpretation in effect in any state.  

If and to the extent you are habitually in the European Union or the UK (an “EU Individual”), this Policy provides you with the information required by the “GDPR”, Regulation (EU) 2016/679 of the European Parliament, and Council on the protection of natural persons with regard to the processing of personal data (General Data Protection Regulation) and “UK GDPR”, comprising the GDPR as it forms part of UK law under the European Union (Withdrawal) Act 2018, as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019. We refer to either or both of these in this Policy (as applicable) as “GDPR”.

Compliance with laws

The Company cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose personal information, usage data, message data, and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, or legal process (such as a subpoena or court order), or enforceable governmental request; (b) enforce the Terms of Use, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of the Company, its users or the public, as required or permitted by law.


In this Policy, we refer variously to ‘personal information,’ ‘data,’ ‘personal data,’ and ‘details.’ We use these terms interchangeably to mean information capable of identifying you (Personal data). We also sometimes refer to “processing” such data. This means any operation we perform on it, such as collection, organizing, storing, updating, using, disclosing, and erasing.

Purposes for which we Process Your Personal Information

We process your personal information for the following purposes:

For some of the above purposes and depending on how you use, we may ask you to provide us with personal information and preferences. Whether you choose to provide us with that information is your choice. If you choose to withhold information, it may affect your ability to use some of our services.

Recipients of Your Personal Information

There are several types of personal information we may collect: The types of personal information we collect directly from you include your name, email address, phone number, mailing address, date of birth, credit card number, or other payment information, password, personal preferences, age, gender, skin tone, hair color, eye color, facial image, video and audio recordings and any other information you choose to provide.

We may transfer or sell your personal information to the following recipients:

Examples of Processing Related to the Above Purposes

We will ask you to provide us with personal information if you use one or more of the following services:

To create an account on, you need to share some of your personal information, including your name and email address. You do not have to register for an account to visit or check out on the website. You will have to create an account in order to obtain account services and benefits such as Koh Gen Do rewards. Once you create a account, you will use your email address and a selected password to access that account. You cannot use another person’s account without permission, and you cannot create duplicate accounts with the same email address. You should keep your account information complete and up to date to ensure the best service. You are responsible for maintaining the confidentiality of your account information and password.

When you place an order with Koh Gen Do, you must provide us with your billing address, phone number, email address, shipping address, and payment information. If you have created an account with us, you can choose to store your ordering information (saved payment methods, shipping address, etc.) in your account. To access this section, you must log in to your account. If you place an order using the guest user functionality, you can access the status of your order by using your email address and the order number. When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and date and location of the transaction.

If you enter a contest, sweepstakes, or giveaway on, we will ask you to create an account. We may ask you for additional information and answers in order to participate in the contest. If you do not create an account, you will be unable to enter the contest. We use the information you provide to analyze and administer contests, sweepstakes, or giveaways, resolve any reported issues, and communicate with you.

If you take a survey, you have the option of providing your personal information, and we may use this for internal research purposes. 

We collect information on IP addresses and information regarding what pages on our site are accessed and when. This information is recorded and sent to third-party processors for the purposes of fulfilling your order, data analysis, to improve our marketing efforts and to make recommendations to you on products of interest. We may also obtain information about your device used to access and how you use our website. This data may be processed for the purposes of analyzing the use of the website and services and personalizing your experience. Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use different technologies to collect personal information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our website, services, and your experience, see which areas and features of our website are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our website or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see Cookies on your device and operating system of choice.

We utilize Google Maps APIs throughout, which may collect and process information about your location and allow us to expedite the completion of certain form fill information. This information is also collected by Google, the operator of this functionality. As this information is shared with Google, it becomes subject to the Google Privacy Policy, which can be found on the Google website. 

We use email addresses and mailing addresses to send out newsletters, promotional offers, postcards, and other messages with information about our latest products, gifts, sales, and special events. After you create an account with us, you can choose not to receive these messages by opting out of delivery. If you receive an email and want to avoid further messages, look at the end of the email for instructions on how to unsubscribe from the mailing list. You can also edit your email preferences in your account.

When you create an account on, you can provide us with information that will be made public to other users on the site. Koh Gen Do may, consistent with its then policies, allow the uploading and posting of the user or customer photographs or likenesses, endorsements, and possible profiling of such persons onto the Koh Gen Do website. Such user or customer recognizes that such photographs, likenesses, profiles, or product comments will be subject to public visibility and consents to its presentation on the website. If you are an EU Individual, we will obtain your specific consent for this at the time. The user or customer further agrees that by uploading and posting these items, shall have the non-exclusive right, without limitation as to time, to use and display such person’s photograph, likeness, or any endorsement of product made by such person for the purpose of promoting, publicizing, and advertising the Koh Gen Do website and its products. Koh Gen Do shall not have the right to use, or authorize the use of the photograph, likeness, or endorsement, in any other commercial method beyond its website without the user or customer’s written consent.

Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook, Twitter, YouTube, Pinterest, and Instagram, or in the user-generated content portions of our own site, we consider that information to be public information as well.

Personal Information Data Storage

If you purchase a product from us, we will retain your personal information for six years from the date of delivery unless there is a dispute, in which case we will keep it at least until the end of the dispute, if later than six years from delivery. 

Otherwise, we will usually delete your data two years from the date on which we last received an active communication from you.

This is subject to the requirements of applicable data protection laws and the purpose for which the data is collected and used, considering legal and regulatory requirements to retain the data for a minimum period, limitation periods for taking legal action, good practice, and Koh Gen Do’s business purposes.

Protecting Your Information

We know the importance of patient and customer privacy. We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our website. SSL authentication and encryption of the data that you send to us over the Internet help protect your online transaction information from being intercepted by third parties.

We are also PCI compliant and will continue to run our business with this in mind. The Payment Card Industry (PCI) data security standard is a security standard for how your credit card information is handled, stored, processed, and transmitted. Because of the number of transactions we process, we are required to follow these PCI compliance standards. These standards include a 12-step questionnaire about business practices as well as an entire network scan to ensure no vulnerability. Most sites are either not required to adhere to these standards due to their small volume or from the use of third-party software. However, we guarantee the accuracy of our compliance and, more importantly, the safety of your personal and financial information.

We host and operate our website in a cloud-based service and therefore use third party hosting, domain, and networking services. This allows us to have full control over our website and makes your information more secure. Many companies will use a third-party hosting company to store their website and your information where multiple people unaffiliated with the business may have access to your information.

Children Under 13

We comply with the Children's Online Privacy Protection Act. If you are under the age of 13, you can look at our website but cannot place an order. You also cannot create an account or participate in any of our services that ask for personal information. This Policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.

Social Media and Other Third-Party Sites

We work with trusted third parties, including social network sites like Facebook, Twitter, Pinterest, Instagram, and YouTube. All of these companies operate as Third-Party Sites. We provide access to this site by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share those interests with friends in your network.  

The use of any features made available to you by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third-party features is considered "public information" by us because the Third-Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used, or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third-Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. Koh Gen Do is not responsible for how these third parties may use information collected from or about you. 

We also allow you to use Facebook’s “share” feature while on our website, along with Twitter’s feature “tweet”, the Pinterest feature of “pin” and others.  Know that Facebook may collect that information and post it to your "News Feed" on Facebook and possibly to your Facebook profile's "Wall" and "Info" pages. Finally, by "liking" one of our products, blogs, or videos, you consent to the display of that information on our site. If you do not wish this to happen, you should not click that you "like" a product, blog or video and you should review your privacy settings on Facebook (or similar Third-Party Site). Note that we do not have to display someone's name, profile photo or other "public" Facebook profile information on our website even if that Facebook user "likes" one of our products, blogs, or videos. We reserve the right to remove the information of any person that we deem to be inconsistent with our ideals or otherwise inappropriate for public association with our company. These rules govern our interactions with Third Party Sites, including Twitter and Pinterest. We may remove from our site, at our sole discretion, any product offering or photo or image that does not comply with this Policy.

We also interact with customers on third-party sites where we post content or invite your feedback, such as Facebook, Twitter, Linked In, Pinterest, TikTok, Instagram, YouTube, and other social media platforms. Except as otherwise described below, this Policy does not cover the privacy practices of those Third-Party Sites, of companies that Koh Gen Do does not own or control, or the actions of people that Koh Gen Do does not employ or manage. You should check the privacy policies of third parties when providing personally identifiable information through those sites. Our Terms of Use give you more information about how we can interact with you via Third Party Sites.

Koh Gen Do uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned after one hour of inactivity/lack of purchase. Once the timer has expired, an email message will be sent as a reminder.

We may allow others to provide analytics services and serve advertisements on our behalf across the web. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our website and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Koh Gen Do and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our website and other websites, and better understand your online activity. As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer choices about whether you see these types of customized ads.

Right to Removal of Posted Information--Minors

If you are under 18 years of age and have a registered account with us, you have the right to request the removal of unwanted information that you publicly post. To request the removal of such information, you can contact us as provided herein. Upon receiving such a request, we will ensure that the information is not publicly available, but the information may not be completely or comprehensively removed from our systems and databases.

Notice of Financial Incentive 

We make available various offers and financial incentives to our customers. For example, we provide discounts, special offers, and other benefits to individuals who participate in our loyalty programs. We may offer you a discount if you sign up to receive our email newsletters. When you participate in the financial incentives we offer, we collect personal information from you, such as identifiers like your name and email address, and commercial information like your purchasing habits. In some cases, additional terms may govern a financial incentive, which we will specify when you sign up. You can opt into the financial incentive or price or service difference by following the instructions provided at sign-up, including submitting the relevant personal information. If you do not wish to opt-in to the financial incentive or price or service difference, do not sign up or submit the requested personal information.

If you subsequently wish to withdraw from the financial incentive or price or service difference, the method for doing so will be explained at the time the personal information is to be submitted, or you may request a such withdrawal by contacting us at   Each financial incentive or price or service difference offered is valued based upon our reasonable determination of the estimated value of such personal information submitted, which takes into consideration, without limitation, estimates in respect of the anticipated revenue generated from such information, the anticipated expenses that may be incurred in the collection, storage, and use of such information in the operation of our business, and other relevant factors related to the estimated value of such information to our business, as permitted by law. The value of your personal information is reasonably related to the value of the discount or benefit presented to you.


In the preceding 12 months, we have collected the following categories of personal information: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, internet and electronic network activity, audio and visual information, biometric information, inferences drawn about you, and other categories of personal information that relates to or are reasonably capable of being associated with you. For details about the precise data points we collect and the sources of collection, see the applicable sections in this Policy and the charts below.

We “sell” personal information for the commercial purposes of advertising and marketing our products to you across other websites and via social networks and platforms. In the preceding 12 months, we did not have “sold” personal information.  

Category of Personal Information

Category of Third Parties


Advertising networks, social networks, and marketing partners.

Internet or other electronic network activity information

Advertising networks, social networks, and marketing partners.

 In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

Personal Information Collected


Categories of Recipients

Identifiers – this may include the real name, alias, postal address, unique personal identifier, online identifier, email address, account name, social security number, driver’s license number, passport number or other similar identifiers.


Internet service providers, data analytics providers, operating systems and platforms, social networks, customer service partners, fraud prevention partners, marketing partners, advertising networks and partners, affiliates, subsidiaries, retail and business partners, payment processors, cloud service providers, social networks, shipping providers, other service providers and users (if you choose to share certain information, such as product reviews, publicly on our website), and our professional and legal advisors, and other company within the operating systems and platforms.

Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code §1798.80(e)) – may overlap with other categories in this table and include signature, physical characteristics or description, state identification card number, education, credit card number and debit card number.


Internet service providers, data analytics providers, operating systems and platforms, social networks, customer service partners, fraud prevention partners, marketing partners, advertising networks and partners, affiliates, subsidiaries, retail and business partners, payment processors, cloud service providers, social networks, shipping providers, other service providers and users (if you choose to share certain information, such as product reviews, publicly on our website), and our professional and legal advisors, and other company within the operating systems and platforms. 

Characteristics of protected classifications – this may include age, sex, etc.


Cloud storage providers, Data analytics providers, and Other Service Providers,

Commercial information may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.


Advertising networks, Affiliates or subsidiaries, Business partners, Cloud storage providers, Communications, marketing and survey service providers, Data analytics providers, Internet service providers, Joint marketing partners, Operating systems and platforms, Other Service Providers, Payment processors, Shipping services, Social networks

Internet or other electronic network activity information – this may include browsing history, search history, and information regarding interactions with the Website.


Advertising networks, Affiliates or subsidiaries, Business partners, Cloud storage providers, Communications, marketing and survey service providers, Data analytics providers, Internet service providers, Joint marketing partners, Operating systems and platforms, Other Service Providers, Payment processors, Social networks

Geolocation data


Advertising networks, Affiliates or subsidiaries, Business partners, Cloud storage providers, Communications, marketing and survey service providers, Data analytics providers, Internet service providers, Joint marketing partners, Operating systems and platforms, Other Service Providers, Payment processors, Social networks

Sensory Data - this may include audio, electronic, visual, thermal, olfactory, or similar information


Affiliates or subsidiaries, Business partners, Other Service Providers

Professional or employment-related information


Affiliates or subsidiaries, Benefits and HR related service providers, Background  Checking Companies, Drug Testing Companies, Business partners, Cloud storage providers, Communications service providers, Data analytics providers, Social networks

Inferences drawn from any of the information listed above


Advertising networks, Affiliates or subsidiaries, Business partners, Cloud storage providers, Communications, marketing and survey service providers, Data analytics providers, Internet service providers, Joint marketing partners, Operating systems and platforms, Other Service Providers, Payment processors, Social networks


Review, correct, or delete your personal information.  

You have the right to access the personal information we have collected and processed for review, correction, deletion, or opting out of any targeted advertising.  We will not subject you to discriminatory treatment due to your choice to exercise your privacy rights.  If you wish to do so, please contact us as provided below.

Who we are and How to Contact Us

This Policy is issued by us, Koh Gen Do Americas, LLC (“Koh Gen Do”). We are also the website owner on which this Policy is published. For the purposes of GDPR (when you are an EU Individual), we are the data “controller”.

You may contact us about the collection, processing, transferring, or selling of your personal information or any other data protection or data privacy matters at

Koh Gen Do 
2665 Williamson Place, STE 112
DuPont, WA 98327

Effective Date of This Policy

is effective August 2022. We reserve the right to change this Privacy Policy at any time by the posting a modified version on this website.

EU Individuals:  Additional Information

Personal Data Transfers to the United States

If you are an EU individual, please be aware that we will collect your personal information directly from you into the USA.  This does not involve a data transfer.

Should we need or decide to transfer your personal information into the USA or another country that is outside of the EU or UK and does not have an EU adequacy decision, we will do so using approved contractual clauses which protect your rights. If you would like more details of these clauses, please contact us at

The basis for Data Collection:

We collect and process your personal information as follows, depending on the purpose of the processing:

Data Storage:

If you are an EU Individual, we will delete your personal information once it is no longer proportionate for us to store it for the purposes of the processing, in accordance with our retention policy.

Additional Rights:

If you are an EU Individual, you have the following rights:

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: If you need further assistance regarding your rights, please contact us using the contact information provided below, and we will consider your request in accordance with applicable law. In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.