ADA Site Compliance Website Accessibility Statement
Koh Gen Do strives to maintain a compliant website and is committed to providing an online environment that is accessible to all visitors in accordance with Section 504 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act (29 U.S.C. 794d), and relevant implementing regulations, as well as with the recommendations contained in the Web Content Accessibility Guidelines (WCAG) 2.1, promulgated by the World Wide Web Consortium, as may be updated and/or otherwise amended from time to time.
We recognize that accessibility and usability are not always possible in every area of the website or for those using assistive technology and devices. Therefore, Koh Gen Do has conducted, and conducts ongoing accessibility reviews of its website and has remediated and continues to remediate any issues identified during such reviews.
Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet the above-referenced laws, regulations and guidelines.
If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site please contact us here: customerservice@kohgendo.us.
If you have found an inaccessible area on the site, please be sure to specify the Web page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible. Otherwise, if a page cannot be made accessible we will work to make a text version available. If you have a need for a specific electronic format, please contact us here: customerservice@kohgendo.us. Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility statement and comments on how to improve the website's accessibility.
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Introduction
At Koh Gen Do, we are deeply committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with us online or offline, including through our website, mobile applications, and other services.
This Policy is designed to comply with privacy laws across multiple jurisdictions, including:
This Privacy Policy applies to all personal information collected, processed, or stored by Koh Gen Do through our website, mobile apps, customer service channels, and third-party platforms (such as Shopify, Google, Facebook, and others). It also covers your interactions with our brand in any form.
In this Policy, we refer variously to ‘personal information,’ ‘data,’ ‘personal data,’ and ‘details.’ We use these terms interchangeably to mean information capable of identifying you (Personal data). We also sometimes refer to “processing” such data. This means any operation we perform on it, such as collection, organizing, storing, updating, using, disclosing, and erasing.
We have collected the following categories of personal information:
We may share your personal information with the following types of third parties:
You have the right to:
To exercise these rights, please contact us at customerservice@kohgendo.us or by calling 253-267-1769. We will not discriminate against you for exercising your privacy rights.
We collect various types of personal information depending on how you interact with us. The types of personal information we obtain about you depends on how you interact with us and our products and services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information that we collect:
We collect information:
We may ask you to provide personal information in the following scenarios:
To the extent these online tracking technologies are deemed to be a “sale” / “sharing” (which
includes targeted advertising, as defined under the applicable laws) under applicable U.S. state
laws, you can opt-out of these online tracking technologies by submitting a request via Your Privacy Choices, which is available in this policy. . Please note, some features of our websites may not be available to you as a result. For Google Analytics, at your end, you may exercise an opt out going to tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on. You may adjust your Google advertising settings by visiting adssettings.google.com.
If you are located in Canada, we provide consent management tools that allow you to control the use of these online tracking technologies.
Your information is used for:
We process your personal information for the following purposes:
For some of the above purposes and depending on how you use Kohgendocosmetics.com, we may ask you to provide us with personal information and preferences. Whether you choose to provide us with that information is your choice. If you choose to withhold information, it may affect your ability to use some of our services.
We work with trusted third parties, including social network sites like Facebook, Twitter, Pinterest, Instagram, TikTok, LinkedIn, and YouTube. These companies operate as Third-Party Sites, providing us access to generate interest in our products among members of your social networks and allowing you to share those interests with your friends.
Using features provided by these third parties may result in information being collected or shared about you by us or the third party. Any information collected or shared through such third-party features is considered "public information" by us if the Third-Party Sites have made it publicly available. If you do not want us to access information about you from these sites, you must instruct the Third-Party Sites not to share this information. We cannot control how your data is collected, stored, used, or shared by these Third-Party Sites, or to whom it is disclosed. Therefore, please review the privacy policies and settings of these social networking sites to understand what information they share.
We also allow you to use features like Facebook’s “share,” Twitter’s “tweet,” Pinterest’s “pin,” and similar functions. Be aware that these platforms may collect that information and post it to your social media accounts. By "liking" or interacting with our content on these platforms, you consent to the display of that interaction on our site. You can manage these activities through your privacy settings on each platform.
Koh Gen Do may remove from our site, at our sole discretion, any content that does not comply with our policies.
We use cookies to collect information related to abandoned shopping carts, among other purposes. If a cart is abandoned after one hour of inactivity, we may send a reminder email. Additionally, we allow third-party analytics services and advertising providers to collect information about your use of our website and other online activities. This information is used to analyze trends, deliver personalized ads, and understand user behavior. Third-party platforms may allow you to opt out of customized ads.
Koh Gen Do does not use chatbots for any customer service, data collection, or interactions on our platforms. All customer communications are handled directly by our team.
We offer various financial incentives to our customers, including discounts, special offers, and other benefits, typically through our loyalty programs or email sign-ups. When you participate in these incentives, we may collect personal information such as your name, email address, and purchasing habits.
Examples of Financial Incentives Include:
You can opt into these financial incentives by following the sign-up instructions and providing the requested personal information. If you wish to withdraw from a financial incentive at any time, you can do so by following the instructions provided at sign-up or by contacting us at customerservice@kohgendo.us.
The value of your personal information is reasonably related to the value of the discount or benefit offered. This valuation considers factors such as the anticipated revenue generated, the costs of data collection, storage, and usage, and other business-related considerations, as permitted by law.
We collect various types of personal information directly from you, including your name, email address, phone number, mailing address, date of birth, payment information, and other details you choose to provide. We share your personal information with the following categories of recipients for specific purposes. Please note that these activities do not constitute a sale of your personal information as defined under applicable privacy laws, such as the California Consumer Privacy Act (CCPA).
Koh Gen Do does not sell your personal information for monetary gain. Any sharing of personal information with third parties is done solely for the purposes outlined above and in accordance with our privacy obligations. If our data-sharing practices change in a way that constitutes a sale under applicable laws, we will provide you with the required notices and the option to opt out.
We share personal information with trusted service providers who assist us in:
These providers are bound by agreements to protect your data and use it only for specified purposes.
We may share your information with business partners for joint marketing initiatives, loyalty programs, or co-branded promotions, including entities like Rakuten, Shopify and Honey for affiliate programs.
We may disclose your information as required by law or to protect the rights, safety, and property of Koh Gen Do, our customers, or the public. The Company cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose personal information, usage data, message data, and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, or legal process (such as a subpoena or court order), or enforceable governmental request; (b) enforce the Terms of Use, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of the Company, its users or the public, as required or permitted by law.
Koh Gen Do does not sell personal information for monetary gain. However, certain data-sharing practices, especially for marketing, may be considered a "sale" under laws like CCPA. You have the right to opt-out of such activities.
California Residents (CCPA/CPRA):
Residents of Other States:
You can manage your privacy preferences and exercise your rights through:
We use cookies and similar technologies to:
You can manage cookies by:
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize the data.
The length of time we keep your data is determined based on:
Once your personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.
We use industry-standard practices, including encryption and secure data storage, to protect your information. Our systems are regularly reviewed and updated to meet security standards.
We understand the importance of protecting your personal information. To safeguard your data, we implement a range of security measures, including:
While we employ these and other measures to protect your data, it is important to understand that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.
Your personal information may be transferred and processed outside your country, including in the United States. We ensure these transfers comply with legal standards, using mechanisms like Standard Contractual Clauses (SCCs) for EU, UK, and Australian residents.
We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately. If you are under 18 years of age and have a registered account with us, you have the right to request the removal of unwanted information that you publicly post. To request the removal of such information, you can contact us as provided herein. Upon receiving such a request, we will ensure that the information is not publicly available, but the information may not be completely or comprehensively removed from our systems and databases.
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated via our website or through other appropriate channels. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
This Policy is issued by us, Koh Gen Do Americas, LLC (“Koh Gen Do”). We are also the website owner on which this Policy is published. For the purposes of GDPR (when you are an EU Individual), we are the data “controller”.
You may contact us about the collection, processing, transferring, or selling of your personal information or any other data protection or data privacy matters or If you have any questions or wish to exercise your privacy rights, please contact us:
California law requires us to disclose the following additional information with respect to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of the privacy policy.
California Shine the Light
Customers who are residents of California may request information concerning the categories of personal information (if any) we disclose to third parties or affiliates for their direct marketing purposes. If you would like more information, please submit a written request to us at this address:
Koh Gen Do - Customerservice@kohgendo.us
Categories of Personal Information We Collect and Our Purposes for Collection and Use. You can find a list of the categories of personal information that we collect in the “Information We Collect” section above. For details regarding the sources from which we obtain personal information, please see the “Information We Colletct” and “How we use” sections above anfor how use personal information for the business or commercial purposes.
Categories of Personal Information Disclosed and Categories of Recipients
We disclose the following categories of personal information for business or commercial marketing and personalizationas dsicussed above.
Personal Data Transfers to the United States
If you are an EU or Non-USA individual, please be aware that we will collect your personal information directly from you into the USA. This does not involve a data transfer.
Should we need or decide to transfer your personal information into the USA or another country that is outside of the EU or UK and does not have an EU adequacy decision, we will do so using approved contractual clauses which protect your rights. If you would like more details of these clauses, please contact us above.
The basis for Data Collection:
We collect and process your personal information as follows, depending on the purpose of the processing:
Data Storage:
If you are an EU Individual, we will delete your personal information once it is no longer proportionate for us to store it for the purposes of the processing, in accordance with our retention policy.
Additional Rights:
If you are an EU Individual, you have the following rights:
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. If you need further assistance regarding your rights, please contact us using the contact information provided below, and we will consider your request in accordance with applicable law. In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
