ADA Site Compliance Website Accessibility Statement

Koh Gen Do strives to maintain a compliant website and is committed to providing an online environment that is accessible to all visitors in accordance with Section 504 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act (29 U.S.C. 794d), and relevant implementing regulations, as well as with the recommendations contained in the Web Content Accessibility Guidelines (WCAG) 2.1, promulgated by the World Wide Web Consortium, as may be updated and/or otherwise amended from time to time.

We recognize that accessibility and usability are not always possible in every area of the website or for those using assistive technology and devices. Therefore, Koh Gen Do has conducted, and conducts ongoing accessibility reviews of its website and has remediated and continues to remediate any issues identified during such reviews.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet the above-referenced laws, regulations and guidelines.

If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site please contact us here: customerservice@kohgendo.us.

If you have found an inaccessible area on the site, please be sure to specify the Web page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible. Otherwise, if a page cannot be made accessible we will work to make a text version available. If you have a need for a specific electronic format, please contact us here: customerservice@kohgendo.us. Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility statement and comments on how to improve the website's accessibility.

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Customer Care

RETURN POLICY

Koh Gen Do is committed to offering our customers the finest cosmetic and skin care products available.

If you feel the products you received from kohgendocosmetics.com do not meet this expectation, simply return the product(s) within 30 days of the PURCHASE date and we will be happy to credit your account for the full amount of the product(s). Please note, it can take up to 30 days to process the return and credit your account or issue an online store credit if you are a gift recipient. We will notify you via email once your return has been processed.  Return shipping charges are the responsibility of the customer. Koh Gen Do will be responsible for return shipping costs if the return is a result of our error (you received an incorrect or defective item). If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us at 253.267.1769 or toll free 1.877.754.3872. 

When returning any part of your order, please include the original packing slip and complete all fields on the back of the packing slip. If the original packing slip is no longer available, please list your name, address, phone number, email address and the reason you are returning or exchanging the item on a separate sheet of paper and include this in the return box with the product(s). 

If you purchased your item at a store or another online website, please understand that each store or online website has its own return policy, please follow up with that store directly. Returns for purchases made in a partnered retail location may NOT be returned to Koh Gen Do. Only cosmetics or skin care products purchased by phone from Koh Gen Do or online at kohgendocosmetics.com may be returned to us for a refund.

Exchange Policy: Koh Gen Do will only accept an exchange on an item(s) of the same product type if it available in a different shade. Exchanges must be made within 30 days of original purchase date of the item(s) being returned. Shipping charges to return item(s) to Koh Gen Do and to ship exchanged product will be the responsibility of the customer.

 **NO Exchanges/Refunds on Sample Sets and Final Curtain Items.

All items must be included in a Return for refunds on any promotional Gift sets or Gift with Purchase.

 Please send your insured return via UPS, Fed Ex or USPS for your protection. Please keep the tracking number as reference for the return shipment. This information will be required to assist you if the package does not reach us.  

 RETURN ADDRESS 

  1. Koh Gen Do                           
    2665 Williamson Pl. Suite. 112
    Dupont, WA 98327